Privacy
Policy
Your Privacy
Your privacy is of great
importance to us. As a user of this WEBSITE (the "Site"), you are
valued by us, and we will take appropriate measures to protect the information
provided by and collected from you in the Site in connection with the
functions, facilitates, products and services offered on our Site.
Because your privacy is
importance to us, we encourage you to read this Privacy Policy carefully and to
contact us with any questions or concerns about your privacy on the Site.
Introduction
and Definitions
This Privacy Policy governs all
websites, webpages, and other services that are published or made available by
NAVIEN, including our parents, subsidiaries, and affiliates. The Privacy Policy
summarizes the ways we collect and use your Personal Information when you
visit, access, or otherwise use the Site. ¡°Personal Information¡± is data that,
alone or in combination with other information, can be used to identify,
distinguish, or contact a single person.
This Privacy Policy is subject to
change from time to time. We have included the date of the most recent revision
at the bottom of this page so that you are aware when changes have been made.
If you do not agree with the terms and conditions set forth in this Privacy Policy,
you should not access, visit, or use the Site. You are welcome to print or
retain a digital copy of this Privacy Policy for future reference.
Types
of Data We Collect
We acquire Personal Information
that may include, in certain contexts, your name, postal address, zip code,
email address, and telephone number. To tailor the Site to your needs, the
Personal Information we collect may also include information about your age,
gender, and preferred language.
We also acquire your IP address,
browser, operating system, and the pages of the Site you visited, which some
jurisdictions consider to be personally identifiable information.
How
Personal Information is Collected
When you visit the Site, we
assume that you consent to the collection and use of your Personal Information
as described herein. If required by applicable law, we will also seek your
explicit consent to process Personal Information collected on the Site or
voluntarily provided by you. Please note that any consent will be entirely
voluntary.
The most common way we receive
Personal Information is when you provide it to us, often through our Contact Us
form. When using this form, you will be prompted to enter your last name, email
address, type of inquiry, and a message you¡¯d like us to receive. In addition,
it is often helpful if you provide us with your first name, street address,
phone number, and/or customer type so that we may better respond to your
inquiry.
We may also request that you
input or allow us access to your geographic location when using the Rebate
Finder, Installer/Service Locator, and Distributor/Sales Rep Locator as these
tools perform best when the most accurate information is available. Please be
aware that you alone are responsible for the content of your responses when using
these tools.
In addition, we use Google
Analytics to automatically collect and store information about how visitors use
the Site so that we may make improvements and give visitors a better user
experience. Google Analytics is a third-party information storage system that
records information including the pages you visit, the length of time you were
on specific pages and the website in general, how you arrived at the site, and
what you clicked on when you were there. These cookies do not store any personal
information about you e.g. name, address, etc. and we do not share the data.
You can view Google Analytics¡¯ privacy policy at http://www.google.com/intl/en/policies/privacy/.
How
Personal Information is Used
We request and use Personal
Information essential to process and respond to your requests for information
regarding the Site or our products or services and to inform you of services we
think may be of interest to you.
We also use your Personal
Information for any lawful business purpose in connection with administering
the Site, including for customer service, diagnosing potential problems with
our servers, improving our product offerings by tailoring them to your needs,
gathering broad demographic information to analyze trends, seek compatible
advertisers, clients, and customers, and to track users¡¯ movement around the
Site. As noted above, your geographic location information may specifically be
used to show you content based on geographic location, including rebates,
installers, service providers, distributors, or sales representatives in your
area.
Disclosure
of Personal Information
We may disclose Personal
Information to our service providers and other vendors, such as those who obtain
reviews and testimonials and otherwise help us operate our business. Otherwise,
We will not disclose, sell, trade, or rent Personal
Information without your prior consent, except to the extent necessary to
provide you with a requested NAVIEN service. In certain rare circumstances, we
may be compelled by law to disclose your Personal Information, such as in
connection with a lawsuit or other legal proceeding. In the event disclosure is
required, we will use reasonable efforts to secure Personal Information,
including prohibiting the use of the Personal Information for any commercial
purpose. In addition, we reserve the right to disclose your Personal
Information when, in our sole discretion, we determine that such disclosure is
necessary to protect NAVIEN or its employees, their right or property, or the
physical safety or health of employees of NAVIEN or a member of the general
public.
Protection
of Information
NAVIEN will maintain the
confidentiality of the information it collects. We maintain internal practices
that help protect the security and confidentiality of this information by
limiting employee access to and use of this information.
Non-Confidential
Information
If you send us ideas, comments,
suggestions, or questions regarding NAVIEN¡¯s products or services or the
content of this Site, NAVIEN may use, disclose, or distribute that non-personal
information to others without your permission or knowledge. NAVIEN may use
ideas, concepts, or techniques you send us for any purpose, including to develop
or market our products. If you want confidential treatment of any ideas,
concepts, or techniques, please write to the address below.
Links
to Third Party Sites
You may be able to access third
party websites through links available on this Site. You understand and agree
that your use of such third-party sites, including affiliates¡¯ sites, will be
governed by the privacy statements of those sites and not by this Privacy
Policy.
Access
to Personal Information
If you desire access to your
Personal Information, to correct existing Personal Information, or to remove
your Personal Information, please contact us by using Contact Us link at the
bottom of this webpage. Upon receiving your request, we will delete your
Personal Information from our records.
Notice
to Residents of the European Economic Area
Purposes of Processing
As explained above, we process
your Personal Information to respond to your requests regarding our products
and services, manage the Site, facilitate healthy, safety, and legal requests,
and to combine data sets. We may also use or otherwise process Personal
Information acquired from you directly or by use of tracking technologies for
marketing purposes, including to serve you with advertising based on your
online behavior.
Legal Basis for Processing
We process your Personal
Information with your consent. You have the right to withdraw consent at any
time by contacting us using the Contact Us link at the bottom of this webpage.
Transfers
As described above, your Personal
Information may be processed in or transferred to the U.S. or elsewhere in the
world. Where this occurs, we will ensure that transfers of your Personal
Information to a third county or an international organization are subject to
appropriate safeguards.
Individual Rights
If you are a resident of the
European Economic Area or Switzerland, you are entitled to the following
rights. To exercise these rights, please contact us using the Contact Us link
at the bottom of this webpage. Please note that to verify your identity and
properly process your request, you may be required to provide certain Personal
Information to us prior to accessing any records containing such information.
1. Right to Access and Rectify: You
have the right to obtain information about our processing of your Personal
Information and to obtain a copy of your Personal Information that we store.
You also have the right to request that we correct or amend your Personal
Information if what is held is incorrect or incomplete in some way.
2. Right to Request Erasure– ¡°Right to Be
Forgotten¡±: You have the right to request that your Personal Information be
erased from our systems if it is no longer necessary for the purpose(s) for
which it was collected or if you withdraw consent and no other legal basis for
processing exists.
3. Right to Restrict Processing: You have
the right to ask for a temporary halt of our processing of your own Personal
Information if you contest its accuracy, our processing is deemed unlawful and
you oppose erasure of your Personal Information, or we no longer need the
Personal Information for the purpose(s) for which it was collected but we must
store it to comply with our legal obligations.
4. Right to Portability: You have the
right to receive your Personal Information and to export it to another data
controller where our processing is based on your consent and was carried out by
automated means. Where such a request is made, your Personal Information will
be supplied in a structured, commonly used, and machine-readable format.
5. Right to Object to Our Processing: You
have the right to object to our processing of your Personal Information if we
process Personal Information based on legitimate interest.
6. Right to Lodge a Complaint: You have
the right to lodge a complaint about or objection to our collection and/or
processing actions regarding your Personal Information to your data protection
authority. Contact information for such agencies can be found at: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
Changes
to This Privacy Policy
NAVIEN may make changes to this
Privacy Policy at any time without notice, and you agree that NAVIEN can revise
this Privacy Policy at any time without notice by updating this posting.
Your continued use of the Site after such modifications have been made to
the Site constitutes your acceptance of such revised Privacy Policy unless and until
you revoke your consent as described above.
Copyright © 2022 Navien, Inc. All rights reserved.
Navien, Inc., 20 Goodyear, Irvine, CA
92618
Tel : (800) 519-8794 | Fax : (949) 606-7067
Updated 3/1/2022
CALIFORNIA PRIVACY NOTICE
This California Privacy Notice
(¡°Notice¡±) supplements the information contained in Navien,
Inc.¡¯s Privacy Policy (https://www.navieninc.com/privacy) and applies solely to
all consumers and households who reside in the State of California (¡°consumers¡±
or ¡°you¡±). Navien, Inc. (¡°Navien¡±
or ¡°we¡±) adopts this notice to comply with the California Consumer Privacy Act
of 2018 (¡°CCPA¡±). Any terms defined in the CCPA have the same meaning when used
in this Notice.
I. PERSONAL INFORMATION WE
COLLECT
Our Website collects
information that identifies, relates to, describes, references, is capable of
being associated with, or could reasonably be linked, directly or indirectly,
with a particular consumer or device (¡°personal information¡±). In particular, Navien¡¯s websites, including, without limitation,
navien.com, navieninc.com, boilermadesmart.com, boilersmadesmart.com,
gonavien.com, holehousecombi.com, tanklessmadesimple.com, wholehomeboiler.com,
wholehomecombi.com, wholehouseboiler.com, wholehousecombi.com,
wholehousecombis.com, and any other website that Navien
owns or may own from time to time (collectively, ¡°Website¡±), has collected the
following categories of personal information from its consumers within the last
twelve (12) months:
¡¤
Category A:
Identifiers – A real name, alias, postal address, unique personal identifier,
online identifier, Internet Protocol address, email address, account name,
Social Security number, driver¡¯s license number, passport number, or other
similar identifiers. Collected - YES
¡¤
Category B:
Personal information categories listed in the California Customer Records
statute (Cal. Civ. Code ¡× 1798.80(e)). – A name, signature, Social Security
number, physical characteristics or description, address, telephone number,
passport number, driver¡¯s license or state identification card number,
insurance policy number, education, employment, employment history, bank
account number, credit card number, debit card number, or any other financial
information, medical information, or health insurance information. Some
personal information included in this category may overlap with other
categories. Collected - YES
¡¤
Category C:
Protected classification characteristics under California or federal law. – Age
(40 years or older), race, color, ancestry, national origin, citizenship,
religion or creed, marital status, medical condition, physical or mental
disability, sex (including gender, gender identity, gender expression,
pregnancy or childbirth and related medical conditions), sexual orientation, veteran
or military status, genetic information (including familial genetic
information). Collected - NO
¡¤
Category D:
Commercial information. – Records of personal property, products or services
purchased, obtained, or considered, or other purchasing or consuming histories
or tendencies. Collected - YES
¡¤
Category E:
Biometric information. – Genetic, physiological, behavioral, and biological
characteristics, or activity patterns used to extract a template or other
identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans,
keystroke, gait, or other physical patterns, and sleep, health, or exercise
data. Collected - NO
¡¤
Category F:
Internet or other network activity – Browsing history, search history,
information on a consumer¡¯s interaction with a website, application, or
advertisement. Collected - YES
¡¤
Category G:
Geolocation data – Physical location or movements. Collected - YES
¡¤
Category H:
Sensory data – Audio, electronic, visual, thermal, olfactory, or similar information.
Collected - NO
¡¤
Category I:
Professional or employment-related information – Current or past job history or
performance evaluations. Collected - NO
¡¤
Category J:
Non-public education information (per the Family Educational Rights and Privacy
Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99) – Education records directly
related to a student maintained by an educational institution or party acting
on its behalf, such as grades, transcripts, class lists, student schedules,
student identification codes, student financial information, or student
disciplinary records. Collected - NO
¡¤
Category K:
Inferences drawn from other personal information – Profile reflecting a
person¡¯s preferences, characteristics, psychological trends, predispositions,
behavior, attitudes, intelligence, abilities, and aptitudes. Collected – NO
Personal information does not
include:
¡¤
Publicly
available information from government records.
¡¤
Deidentified
or aggregated consumer information.
¡¤
Information
excluded from the CCPA¡¯s scope, like:
¡¤
health or
medical information covered by the Health Insurance Portability and
Accountability Act of 1996 (HIPAA) and the California Confidentiality of
Medical Information Act (CMIA) or clinical trial data;
¡¤
personal
information covered by certain sector-specific privacy laws, including the Fair
Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California
Financial Information Privacy Act (FIPA), and the Driver¡¯s Privacy Protection
Act of 1994.
Navien
obtains the foregoing categories of personal information from the following
categories of sources:
¡¤
Directly from
you. (i.e., from forms you complete or products and services you purchase)
¡¤
Indirectly
from you. (i.e., from observing or logging your actions on our Website)
II. BUSINESS OR COMMERCIAL
PURPOSES FOR USING PERSONAL INFORMATION
We may use or disclose the
personal information we collect for one or more of the following business or
commercial purposes:
We may need to collect and use
some of the information listed below because we are either legally required to
do so or because we need it to provide the requested services to you. If you do
not provide the information that we ask for, we may not be able to provide you
with the requested services.
¡¤
To fulfill or
meet the reason you provided the information. For example, if you share your
name and contact information to request service or ask a question about our
products or services, we will use that personal information to respond to your
inquiry. If you provide your personal information to purchase a product or
service, we will use that information to process your payment and facilitate
delivery. We may also save your information to facilitate new product orders or
process returns.
¡¤
To provide,
administer and communicate with you about products, services, events, surveys
and promotions (including by sending you marketing communications);
¡¤
To provide
our services to you (including access to website and/or platforms), to
communicate with you (including send you administrative and contractual
information, such as information regarding the terms and conditions, warranty
policies or service contracts) and to provide you other customer-related
services, such as handle your queries and complaints;
¡¤
To contact
you in the event of a service notification for your registered appliance or to
provide other notices concerning the safety of your appliance regardless of
your stated privacy preferences;
¡¤
To process,
evaluate and respond to your requests, inquiries and applications;
¡¤
To confirm
and process your order, provide you with updates regarding your order, process
returns and contact you concerning your order;
¡¤
To create,
administer and communicate with you about your account (including any purchases
and payments);
¡¤
To
personalize your experience on the services by presenting products and offers
tailored to you, and to facilitate social sharing functionality;
¡¤
To verify
your identity to ensure security for the other purposes listed here;
¡¤
To operate,
evaluate and improve our business (including improving or developing new
products and services; managing our communications; performing market research;
determining and managing the effectiveness of our advertising and marketing;
analyzing our products, services and websites; administering our websites; and
performing accounting, auditing, billing, reconciliation and collection
activities);
¡¤
To protect
against and prevent fraud, unauthorized transactions, claims and other
liabilities, and manage risk exposure and quality;
¡¤
To conduct
investigations and comply with and enforce applicable legal requirements,
industry standards and our policies and terms, such as this and other sites¡¯
terms of use;
¡¤
To ensure the
security of our network services, information resources and the safety of our
products, services, and employees.
¡¤
For other
uses, as agreed by you and us.
¡¤
To create,
maintain, customize, and secure your account, if any, with us.
¡¤
To
personalize your Website experience and to deliver content and product and
service offerings relevant to your interests, including targeted offers and ads
through our Website, third-party sites, and via email or text message (with
your consent, where required by law).
¡¤
For testing,
research, analysis, and product development, including to develop and improve
our products, and services.
¡¤
As described
to you when collecting your personal information or as otherwise set forth in
the CCPA.
¡¤
To evaluate
or conduct a merger, divestiture, restructuring, reorganization, dissolution,
or other sale or transfer of some or all of Navien¡¯s
assets, whether as a going concern or as part of bankruptcy, liquidation, or
similar proceeding, in which personal information held by Navien
about our Website¡¯s or services¡¯ users is among the assets transferred.
III. PERSONAL INFORMATION
SALES OPT-OUT AND OPT-IN RIGHTS AND OTHER CONSUMER REQUESTS
Navien
does not sell, rent or trade any personal information to third parties.
Nonetheless, if you are 16 years of age or older, you have the right to direct
us not to sell your personal information at any time (the ¡°right to opt-out¡±).
We do not sell the personal information of consumers we actually know are less
than 16 years of age, unless we receive affirmative authorization (the ¡°right
to opt-in¡±) from either the consumer who is between 13 and 16 years of age, or
the parent or guardian of a consumer less than 13 years of age. Consumers who
opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to
opt-out or to submit any other verifiable consumer request, you (or your authorized
representative) may submit a request to us by calling 800-519-8794 or by
completing the online form located at https://www.navieninc.com/contact.
Once you make an opt-out
request, we will wait at least twelve (12) months before asking you to reauthorize
personal information sales. However, you may change your mind and opt back in
to personal information sales at any time by submitting a request to us at the
web address above.
You do not need to create an
account with us to exercise your opt-out rights. We will only use personal
information provided in an opt-out request to review and comply with the
request.
For all verifiable consumer
requests, please allow 30-45 days for us to respond, depending on the nature of
your request.